Return Policy
At Cardea Biotech, we are committed to delivering high-quality dermatology and aesthetic pharmaceutical products. Customer satisfaction is our priority, and we strive to ensure that all products reach you in excellent condition.
Due to the nature of pharmaceutical and skincare products, returns are accepted only if the product received is damaged, defective, expired, or incorrect. Any return request must be submitted within 7 days of receiving the order, along with clear photographs and proof of purchase.
Products must remain unopened, unused, and in their original packaging to qualify for a return or replacement. Cardea Biotech reserves the right to inspect the product before approving any return request.
Once your request is reviewed and approved, we will arrange a replacement or process a refund, depending on the circumstances. Refunds, if applicable, will be issued through the original payment method within 7–10 business days.
We do not accept returns for products that have been opened, used, or damaged due to improper handling after delivery.
For any return-related queries, please contact our support team at support@cardeabiotech.com. We appreciate your trust in Cardea Biotech and remain dedicated to providing safe, effective, and affordable dermatology and aesthetic healthcare solutions.